Orders are typically processed within 1 working day. For Dubai, delivery takes 1–2 business days. For other Emirates, please allow 2–4 business days. 

We accept returns within 7 days of delivery for unopened and unused items. If the item is defective or damaged, we’ll arrange a free replacement or refund. Please contact us before returning any product.

If your order has not yet shipped, contact our support team immediately at marketing@epicsolutionsme.com. Once the item has been dispatched, we may not be able to change the address.

You can check the current status of your order anytime by visiting the “Orders” section under your “My Account” page.

Our support team is available via phone, email, and WhatsApp during business hours. Fill in our Contact Form or call us directly at +971-569981942.

Please contact us immediately if you notice an incorrect address. If the order hasn’t shipped yet, we’ll update it. If it’s already on its way, we’ll work with our delivery partner to assist, but changes are not guaranteed.

Whenever possible, we ship all items in a single package. However, if some products are stored at different warehouses or have different delivery timelines, they may arrive separately.