Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We operate Monday through Saturday (excluding UAE public holidays).
All orders are processed through a Request for Quotation (RFQ).
There’s no direct online payment or checkout — once your RFQ is confirmed, we schedule your delivery.
Urgent delivery (within 1–2 working days) is available for AED 50
Available across all Emirates only for consumables.
Non-urgent delivery is free and scheduled when we are visiting your area
May take longer depending on your location and delivery schedule
Dubai: Free delivery
Other Emirates: Charges apply — we’ll confirm this during your RFQ approval
We do not provide live tracking, but you can:
View order status in your My Account > Orders
Or contact our team for updates
If you need to swap an item
Returns and Exchanges
Yes, you can return a product within 7 days if it’s unused, unopened, and in its original packaging.
Opened toner cartridges
Used or installed spare parts
Clearance or final-sale items
Products damaged after delivery
If the product you received is defective or not what you ordered, we’ll replace it at no extra cost. Just let us know within 48 hours.
Once we receive and inspect your return, your refund will be processed within 7–10 business days to your original payment method.
No, if the return is due to our mistake (e.g., damaged or wrong item)
Yes, if you’re returning for other reasons (e.g., changed your mind)
Contact us at marketing@epicsolutionsme.com or call ++971-569981942 with your order number. We’ll guide you from there.