Refund and Returns Policy

UAE Printers is committed to ensuring customer satisfaction. Please review our policy below to understand your rights and responsibilities when requesting a return or refund.

1. Return Eligibility

Customers may request a return within 7 calendar days of receiving their order, provided the product is:

• Unused and in its original packaging

• Accompanied by the original invoice or proof of purchase

• Not a non-returnable product (see Clause 2)

2. Non-Returnable Items

We do not accept returns or exchanges on the following:

• Opened or used toner cartridges

• Spare parts that have been installed or unsealed

• Products damaged due to improper handling or misuse

• Clearance or final-sale items, unless defective

3. Exchanges

We allow exchanges only in the event that:

• A wrong item was delivered

• The product is found defective upon delivery
  Customers must notify us within 48 hours of delivery.

4. Refunds

Approved refunds will be processed to the original payment method within 7–10 business days after inspection.

• Credit card payments will be refunded to the same card

• Bank transfer and cash-on-delivery orders will be refunded via bank deposit or store credit

5. Return Process

To initiate a return:

• Email us at marketing@epicsolutionsme.com or call +971-569981942

• Provide your order number and reason for return

• Await confirmation and shipping instructions from our support team

6. Return Shipping

• For incorrect or damaged items: UAE Printers will bear the return shipping cost

• For voluntary returns (e.g., changed mind): Return shipping must be covered by the customer

7. Condition for Returns

Returned items must include all accessories, manuals, and be in sellable condition. UAE Printers reserves the right to reject returns that do not meet these conditions.